Privacy Policy

Welcome to Bicky’s Cavoodles Australia. We are committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, reserve a puppy, or use our services.

Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Residential or delivery address
• Payment and billing information
• Puppy preferences and application details
• Communication records and enquiry history
• Website usage data such as IP address, browser type, and cookies

We collect information directly from you when you:

• Submit an enquiry form
• Contact us via email or phone
• Reserve or purchase a puppy
• Subscribe to updates or newsletters
• Interact with our website

Australian privacy guidance commonly recommends clearly outlining the types of personal information collected and how it is handled.

How We Use Your Information

Your information may be used to:

• Respond to enquiries and customer support requests
• Process puppy reservations and purchases
• Arrange delivery or pickup services
• Provide health and care information regarding your puppy
• Improve our website and customer experience
• Send updates, promotions, or litter announcements (only where permitted)

We only collect information reasonably necessary for our business operations and customer service.

Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand visitor behaviour
• Monitor website performance
• Enhance user experience

You may disable cookies through your browser settings, although some parts of the website may not function properly.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

• Veterinary clinics
• Pet transportation providers
• Payment processors
• Website hosting and technical support providers
• Government or regulatory authorities where legally required

We may also disclose information where required by Australian law or to protect our legal rights.

Data Security

We take reasonable precautions to protect your personal information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration or destruction

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Access & Correction

You may request access to the personal information we hold about you and request corrections if any information is inaccurate or outdated.

To request access or corrections, please contact us through our website.

Australian privacy policies commonly include procedures for access, correction, and complaints under the Australian Privacy Principles.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

Marketing Communications

If you subscribe to updates or promotional messages, you may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Children’s Privacy

Our services are intended for adults purchasing or enquiring about puppies. We do not knowingly collect personal information from children under the age of 13.

Scam Awareness & Buyer Safety

For your protection:

• Always communicate through official contact channels
• Confirm delivery and puppy details directly with us
• Be cautious of unofficial social media impersonators or fake websites

Changes To This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our services, website functionality, or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the Livechat button on the website